Overview
We do B2B business, our refund, warranty and returns are based on the written contracts enclosed in the contracts or order confirmations send out when the business transaction is agreed.
To be eligible for a return, your items must be in accordance with the warranty guidelines.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund depending of terms in warranty conditions for the particular product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {info@wivid.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@wivid.com} .
Shipping returns
To return your product, you should contact us @ mail: {www.wivid.com}.
You will be responsible for paying for your own shipping costs for returning your item, if not otherwise agreed. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {info@wivid.com} for questions related to refunds and returns.
